Terms and Conditions

Last updated: 7/5/2025

Table of Contents

Welcome to Pawtopia! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing this website and making purchases, you accept these terms and conditions in full.

1. Acceptance of Terms

By using our website and services, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our website.

These terms apply to all visitors, users, and others who access or use our service. We reserve the right to update these terms at any time without prior notice.

2. Products & Services

We specialize in high-quality pet accessories including beds, toys, collars, grooming supplies, and other pet care products. All product descriptions, images, and specifications are provided for informational purposes.

  • Product availability is subject to change without notice
  • We reserve the right to limit quantities on any product
  • Product colors may vary slightly from images due to monitor settings
  • We strive to ensure all product information is accurate and up-to-date

3. Orders & Payment

When you place an order with us, you are making an offer to purchase products subject to these terms. We reserve the right to accept or decline your order for any reason.

Payment Terms:

  • Payment is required at the time of order
  • We accept Bank Transfers, Cash on Delivery
  • All prices are in LKR and include applicable taxes
  • Promotional codes cannot be combined with other offers

4. Shipping & Returns

Shipping Policy:

  • Standard shipping: 3-5 business days
  • Express shipping: 1-2 business days
  • International shipping available

Return Policy:

  • 30-day return window
  • Items must be unused and in original packaging
  • Return shipping costs apply
  • Refunds processed within 5-7 business days

5. Privacy & Data Protection

We are committed to protecting your privacy and personal information. Our privacy practices are designed to provide transparency into our data practices.

We collect information to:

  • Process and fulfill your orders
  • Communicate with you about your purchases
  • Improve our products and services
  • Send promotional emails (with your consent)

6. Limitation of Liability

Our liability to you for any cause whatsoever shall be limited to the amount you paid for the products purchased from us. We shall not be liable for any indirect, incidental, or consequential damages.

Important: Always supervise your pets when using new accessories. We recommend consulting with your veterinarian before introducing new products to ensure they are suitable for your pet's specific needs.

7. Modifications to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

We encourage you to review these terms periodically to stay informed of any updates or changes.

8. Contact Information

If you have any questions about these terms and conditions, please don't hesitate to contact us:

Thank You!

Thank you for choosing our Pet Accessory Shop. We're committed to providing the best products and service for you and your beloved pets. If you have any questions or concerns, please don't hesitate to reach out to our customer support team.